Pioneer DJ DDJ-FLX10

I love the design and features. Someone broke in my vehicle and stole this from me in April. Thank God I was able to afford another 1. I got a Headliner case to go with it which makes it so much easier to tote from gig to gig. I work at a small resort in The Bahamas and deejay on the weekends in the casino. So it’s mainly been used more indoors than outdoors. I love it!

It's hard to overstate the functionality and ergonomics of this deck. It's only the second deck I've owned, but it represents a leap in capability from my previous Traktor deck. There's no way to cover all of the features it contains. Some of my personal favorites are: stem separation, stem-isolated effects, multi deck & dual deck mixing, on-board waveform display with cue points. The only downside of this deck IMO is that the DMX port only works with Rekordbox lighting. Given that DMX is an open protocol, that seems like an unnecessary limitation.

My husband DJ events as a part time job .. My husband had this item less than/close to a year. It has already given serious issues. We reached out to tech support and was advised to take the Controller to one of they’d repair location. We dropped the Contriller off on 4/30. After a week of no contact from this “repair shop” we reached out to them on 4/7! We were advised by the Tech the controller was in testing and would be ready for pick up after 11:00am on 4/8.. No other contact. We go to pick the item up on 4/8 and was then advised the Controller isn’t ready a part ( #Dwx4824 master board) need to be ordered. So they’d lied on 4/7!! It will take approx 3weeks for this part! THIS IS UNACCEPTABLE and very disappointing! No one reached out to advise us of this. The lack of communication is infuriating! The commute one way to the repair shop is approx 45+ minutes. Needing A MASTER BOARD?!!!! They can’t be serious. We were told repairs were done and the equipment was being tested!! My husband has had to cancel/reschedule events from the time the controller was at the “repair shop” which was a financial burden. Now we have to wait an addt’l 3weeks for the part NOT including the repair. So it’ll be over a month and a half before we get the equipment. Pioneer or whomever needs to give my husband a NEW controller!! This one need to be replaced! To add misery to our current situation. The repair shop provided an email to a pioneer rep to address our concerns etc. Well we’ve emailed him 3 times since 4/08 and have NOT received a response. It is now 4/17! This is terrible customer service and poor communication all around! There is no one to speak to directly to assist us.. All we want it for someone to IMMEDIATELY replace this faulty controller and that will solve this problem!! We paid almost $2k for a piece of junk pretty much! How can the MASTER BOARD give issues already when the item is less than/close to a yr old only!! We need answers!! It’s now 4/17 and we haven’t recvd responses from the repair shop nor this Daryl person we’ve been advised to contact as the Pioneer Rep. Signed an unhappy and furious customer.